Refund policy

Customers can email purchase concerns to us at hello@goodvibessparkle.com.

Please provide us with your name, phone number, and the email you provided at checkout so we can easily look up your order and contact you.

A representative will be in contact with you within 24 hours. If we are unable to contact you within 5 days, a refund cannot be issued.

Below are the guidelines we follow for refunds, reprints and exchanges.

Skin Care Products

Skin care products cannot be returned once opened and used. If you are dissatisfied with your product selection and would like to return an unopened product, please contact us at hello@goodvibessparkle.com within 10 days with your concerns. A representative will be in contact with you to discuss how to return an unopened product for a refund or exchange.

 

Refunds for Damaged Skin Care Products

Contact us at hello@goodvibessparkle.com with a clear photo of your damaged product within 5 days of receiving the product and a representative will contact you to discuss exchanges, or how to return the damaged product for a refund.

 

Failed Deliveries

Shipments returned due to incorrect addresses or failed delivery attempts cannot be refunded.

 

Printed Products with a Pattern or Design

Each printed product is unique and produced only once ordered. Returns due to wrong size, color, or a change of mind cannot be refunded.

 

Damaged Printed Products with a Pattern or Design

If your printed product is damaged, you can request a reprint or a refund by contacting hello@goodvidessparkle.com withing 7 days of delivery with a clear photo of the damaged product.